“Spectrum is always there when I need them. They always answer the phone and respond to emails the same day. As a small business, it's the little things like that which make a broker so valuable. They even reminded us about our PCORI fees and 1095 filings and walked me through them every step of the way. I would have been so lost without their support!"
HR/Office Manager; Electrical Contractor

Exceptional, white-glove service to every client, regardless of business size.

Dedicated Customer Service Model

- Day-to-day HR support

- Benefit plan administration and assistance

- Claims advocacy

- COBRA process support and administration

- Invoice support

- Ongoing enrollment support

- Renewal procurement

- Dedicated 24/7 HR support via phone or email, powered by HR Workplace Services

Communications

- Dedicated employee benefits engagement with employees

- Customized employee communication materials - open enrollment guides, employee newsletters, FMLA posters, and health and wellness resources

- Benefits education through live and pre-recorded benefits meetings - in person and virtual

- Bilingual communications available

Proactive Service

- Monthly/Quarterly meetings to stay up to date on claims utilization, internal updates, business initiatives, and market trends

- Pre-renewal meetings to plan upcoming renewal and open enrollment

- Renewal meetings to review carrier negotiations, market availability, and discuss open enrollment strategy

- Year-round data analytics providing predictable renewals

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